Shipping & Returns Policy

Real Time Shipping Rates

We offer real-time shipping rates from USPS. These rates are based on the size and weight of the items you are purchasing. We typically recommend using standard shipping as it is usually cheaper & faster. If we find that the online carrier rate is under what it actually costs to ship to you, we will contact you ASAP.

We ship via USPS. Although orders usually ship the day we receive the order, you can expect your order to be shipped within 1-3 days via USPS. If you have a FEDEX or UPS number we can accommodate you, as long as you arrange for the pickup using your number. We DO ACCEPT INTERNATIONAL ORDERS.

WE ARE NOT RESPONSIBLE FOR INVALID ADDRESSES OR SHIPMENTS THAT ARE MARKED “RETURN TO SENDER” BY SHIPPING COMPANIES. While we do our best to validate all addresses before shipping, we cannot be held responsible for orders sent back to us for this reason. Please make sure that you enter the correct address during checkout. We now have address validation built in, while mistakes are rare, they can still happen. If we receive a returned package, we’re happy to credit you for your order. However, you will still be responsible for shipping. Likewise if we have to send out your package again, you will be responsible for the cost of shipping.

Combining Orders

**Please note that we can no longer combine orders.**

Free Shipping:

We offer free shipping on select products. Products that ship for free are sent via the cheapest shipping method which is typically UPS Ground. If multiple items are ordered alongside the product that ships for free, then the shipping rate displayed is ONLY for the additional items (free shipping + the cost to ship the other items). Free shipping cannot be combined with other discounts or coupons. Some exclusions apply. 

Damages: 

If an item is damaged in shipping, first of all we are so sorry! Unfortunately things happen in transit, but we are here to help! PLEASE CONTACT US IMMEDIATELY at (847) 634-2292. We must be contacted within 10 days of receiving the order, otherwise we may not be able to help. *Please note that we require an image of the damaged product, the outside packaging (with label), and inside packaging be sent to us* either via email or text. You must hold on to all packaging material and items (including damaged pieces) until the matter is resolved.

We apologize, but we cannot be held responsible for stolen packages or missing packages marked as delivered by the shipping companies. We do our best to follow up with our shipping companies, but more often than not, the matter will not be resolved. Please make sure you are shipping your package to a safe location.

Returns:

We DO NOT accept returns. 

Special Orders:

Special orders require a 50% deposit at the time the order is placed. The remainder of the balance will be charged to the credit card you provide when the item is shipped to you. IF WE SPECIAL ORDER AN ITEM FOR YOU, IT WILL NOT BE ACCEPTED FOR RETURN.